Frequently Asked Questions
Answers to Common Inquiries
1. Authenticity Assurance
Q: Is the item I’m purchasing authentic?
A: Yes, absolutely. At WorldWatchBrands.com, authenticity is paramount. Every watch and accessory we offer is 100% authentic, sourced directly from manufacturers. Rest assured, your purchase mirrors what you’d acquire from an authorized dealer, undergoing rigorous inspection for quality and authenticity upon arrival.
2. Verification Process
Q: How can I verify the authenticity of my timepiece?
A: With over 25 years of online presence as one of the largest watch, jewelry, and accessory retailers globally, our credibility speaks volumes. Our products originate solely from brand manufacturers, eliminating any doubts about authenticity. Moreover, selling replicas is unlawful. For local confirmation, any reputable watch dealer can authenticate your purchase.
3. Pricing Transparency
Q: How can you offer such competitive prices?
A: As independent retailers, we’re not bound by manufacturers’ pricing regulations. Our direct sourcing from manufacturers ensures authenticity while allowing us to offer competitive pricing.
4. Warranty Coverage
Q: Does my purchase come with a manufacturer warranty?
A: Yes. Each watch ships with its original box, manual, intact serial numbers, and a certificate of authenticity from the supplier. In the event of an issue, we facilitate warranty services, often matching or exceeding manufacturer warranty periods with quicker turnaround times.
5. Tax and Shipping
Q: Are there additional taxes or shipping fees?
A: European orders are subject to a 21% sales tax. International customers are responsible for any import duties, tariffs, or VAT. Orders over $500 qualify for free shipping within Europe and internationally.
6. Stock Availability and Shipping
Q: How can I check if an item is in stock and when it will ship?
A: Items in stock are clearly marked “IN STOCK” and typically ship within one business day. For out-of-stock items, estimated lead times are provided.
7. Tracking and Shipping Costs
Q: When will I receive my order, and are there shipping fees?
A: In-stock orders are processed promptly, with expedited shipping options available. Orders over $500 ship for free within Europe, while international orders below $500 incur a $25 standard shipping fee.
8. Payment Options
Q: What forms of payment do you accept?
- For orders below $5,000, we can accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Payments, or bank wire transfer.
- For orders between $5,000 and $10,000, the only acceptable forms of payment are PayPal, Amazon Payments, or bank wire transfer.
- For orders above $10,000, the only acceptable form of payment is a bank wire transfer.
9. Discounts and Savings
Q: Can I receive a discount?
A: For orders over $1,000 paid via bank wire transfer, discounts apply, ranging from 2% to 3% based on order specifics.
10. Location Information
Q: Where are you located?
A: We operate solely online without a physical storefront. Our primary call center is based in Europe.
For further inquiries or assistance, feel free to contact us.